Terms and Conditions
1. General Information
This website is operated by a private individual based in Bosnia and Herzegovina (“the Seller”, “we”, “us”).
By accessing or using this website and placing an order, you agree to be bound by these Terms and Conditions.
2. Products and Services
We offer custom-designed apparel and related products produced on demand.
All products are manufactured and fulfilled by a third-party print-on-demand provider (Printful, Inc.).
Because products are made specifically for each order, slight variations in color, size, or placement may occur and are considered normal.
3. Ordering Process
By placing an order, you confirm that:
You have reviewed your order details carefully
The provided shipping and contact information is accurate
You are legally capable of entering into a binding agreement
Order confirmation is sent by email after successful payment.
4. Prices and Payment
All prices are displayed in [currency].
The Seller is not VAT registered; therefore, VAT is not charged unless otherwise stated.
Payment must be completed before production begins.
Accepted payment methods are shown during checkout.
5. Production and Shipping
Orders are produced only after payment confirmation.
Production and shipping times are estimates and may vary depending on destination and demand.
Shipping is handled by Printful and its logistics partners.
The Seller is not responsible for delays caused by carriers, customs authorities, or force majeure events.
6. Right of Withdrawal and Returns
Because products are custom-made to order, returns or exchanges are not accepted due to size issues, buyer preference, or ordering mistakes made by the customer.
However, if a product is:
Defective
Damaged during shipping
Incorrect due to a production error
Please contact us within 14 days of receiving the item, providing clear photos and order details.
Valid claims will be resolved by replacement or refund, at our discretion.
7. Intellectual Property
All designs, texts, images, and other content on this website are the intellectual property of the Seller unless otherwise stated.
Any reproduction, distribution, or commercial use without written permission is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law, the Seller shall not be liable for:
Indirect or consequential damages
Losses arising from misuse of products
Temporary unavailability of the website
Nothing in these Terms limits liability where such limitation is prohibited by law.
9. External Services
This website relies on third-party services, including:
Payment processors
Print-on-demand fulfilment
Shipping carriers
We are not responsible for the policies or actions of third-party providers beyond our contractual obligations.
10. Applicable Law
These Terms and Conditions are governed by the laws of Bosnia and Herzegovina, unless mandatory consumer protection laws of the customer’s country apply.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
The version in effect at the time of purchase shall apply to the order.
12. Contact
For questions regarding these Terms, please contact us at:
Email: info@zlatanyu.com